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Undergraduate Programme in Customer Service for the Automotive Industry

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

Our Undergraduate Programme in Customer Service for the Automotive Industry is designed to equip students with the skills and knowledge needed to excel in this fast-paced and dynamic field. With a focus on customer satisfaction, communication, and problem-solving, graduates will be prepared to provide exceptional service to clients in the automotive industry. Our comprehensive curriculum covers topics such as customer relationship management, sales techniques, and industry-specific software. With hands-on training and real-world experience, students will be ready to step into roles such as customer service representatives, service advisors, and sales associates. Join us and kickstart your career in the automotive industry today!

Key facts about Undergraduate Programme in Customer Service for the Automotive Industry
    This undergraduate programme focuses on customer service in the automotive industry. Students will learn about key concepts such as customer satisfaction, communication skills, and problem-solving techniques. The course also covers topics like automotive technology, industry trends, and best practices in customer service. Graduates will be prepared for careers in customer service roles within the automotive sector, with opportunities to work for car dealerships, manufacturers, and service centers. This programme provides hands-on training and real-world experience to help students succeed in this competitive industry.

Why choose LSIB ?

    The Undergraduate Programme in Customer Service for the Automotive Industry is essential for individuals looking to excel in the fast-paced and competitive automotive sector. This course provides students with the necessary skills and knowledge to deliver exceptional customer service in the automotive industry, a key factor in building customer loyalty and satisfaction.By enrolling in this programme, students will learn about the latest trends and technologies in the automotive industry, as well as best practices for handling customer inquiries, complaints, and feedback. They will also gain insights into effective communication strategies, problem-solving techniques, and conflict resolution methods, all of which are crucial for providing top-notch customer service.Furthermore, this course equips students with the ability to understand and anticipate customer needs, tailor their approach to different customer profiles, and create positive customer experiences that drive repeat business and referrals. With a focus on practical skills and real-world scenarios, students will be well-prepared to succeed in customer service roles within the automotive industry.Overall, the Undergraduate Programme in Customer Service for the Automotive Industry is a valuable investment for individuals seeking to stand out in the competitive automotive market and build a successful career in customer service. By mastering the essential skills and knowledge taught in this programme, students can position themselves as top candidates for customer service roles in the automotive industry and advance their professional growth.

Course start dates
    Please find below our next course start dates:
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  Duration

The programme is available in two duration modes:
1 month (Fast-track mode)
2 months (Standard mode)

  Course Delivery

Online

  Entry Requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

  Course Content

1. Introduction to Customer Service in the Automotive Industry2. Understanding Customer Needs and Expectations3. Communication Skills for Customer Service4. Handling Customer Complaints and Difficult Situations5. Building Customer Relationships and Loyalty6. Sales Techniques and Upselling in the Automotive Industry7. Technology and Tools for Customer Service8. Ethics and Professionalism in Customer Service9. Teamwork and Collaboration in the Automotive Industry10. Continuous Improvement and Quality Assurance in Customer Service.

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
1 month (Fast-track mode) - £140
2 months (Standard mode) - £90

  Payment plans

Please find below available fee payment plans:
1 month (Fast-track mode) - £140


2 months (Standard mode) - £90


  Accreditation

This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

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