1. Networking Fundamentals: Students learn about the basics of computer networks, including network models (such as the OSI and TCP/IP models), network protocols, and network topologies. They gain an understanding of IP addressing, subnetting, and network addressing schemes.
2. Network Devices and Infrastructure: This module covers the configuration and management of network devices such as routers, switches, and firewalls. Students learn about network services and protocols, including DHCP, DNS, NAT, and VPN. They also gain practical experience in configuring VLANs, implementing access control lists (ACLs), and securing network devices.
3. Network Troubleshooting and Maintenance: Students develop skills in troubleshooting network connectivity issues, network performance problems, and common network errors. They learn diagnostic techniques, network monitoring tools, and best practices for network maintenance and optimization.
4. Network Security: This module focuses on network security principles and practices. Students learn about common security threats and vulnerabilities, network security protocols, and encryption techniques. They gain knowledge of network security measures such as firewalls, intrusion detection systems (IDS), and virtual private networks (VPNs).
5. Wireless Networking: Students learn about wireless networking technologies, including Wi-Fi standards, wireless security protocols, and wireless network configuration. They gain practical experience in setting up and securing wireless networks, troubleshooting wireless connectivity issues, and managing wireless access points.
6. Network Operating Systems: This module covers the installation, configuration, and administration of network operating systems such as Windows Server or Linux. Students learn about user and group management, file and print services, and network access control. They also gain an understanding of domain services, directory services, and network authentication protocols.
7. Network Monitoring and Management: Students learn about network monitoring tools and techniques used to monitor network performance, identify bottlenecks, and ensure network availability. They gain knowledge of network management protocols such as SNMP (Simple Network Management Protocol) and learn how to configure network monitoring systems.
8. Network Documentation and Reporting: This module focuses on the importance of documenting network configurations, changes, and troubleshooting procedures. Students learn how to create network diagrams, maintain network documentation, and generate reports for network performance and security.
9. Communication and Customer Service Skills: Effective communication and customer service skills are emphasized in the Network Support Technician Diploma. Students learn how to communicate technical information clearly and professionally to end-users. They also gain skills in providing excellent customer service, managing user expectations, and resolving customer issues.
10. Professional Development and Industry Certifications: Some Network Support Technician Diploma programs include modules or guidance on professional development and industry certifications. Students may have the opportunity to prepare for and earn certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or other relevant certifications that validate their networking skills and enhance their job prospects