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Professional Certificate in Telephone Etiquette

Key facts about Professional Certificate in Telephone Etiquette

Professional Certificate in Telephone Etiquette

Are you looking to enhance your communication skills and make a lasting impression over the phone? The Professional Certificate in Telephone Etiquette is designed to equip you with the essential knowledge and skills to excel in telephone communication in a professional setting.

Key Learning Outcomes:

● Master the art of effective communication over the phone
● Develop a professional and courteous telephone manner
● Handle difficult phone conversations with confidence
● Understand the importance of tone, pitch, and pace in telephone communication
● Learn how to manage multiple calls and prioritize effectively


Industry Relevance:

The Professional Certificate in Telephone Etiquette is highly relevant in today's business world where telephone communication plays a crucial role in building relationships with clients and colleagues. Whether you work in customer service, sales, or any other profession that involves phone calls, mastering telephone etiquette is essential for success.

Unique Features:

● Interactive online modules that allow you to learn at your own pace
● Real-life scenarios and case studies to apply theoretical knowledge
● Expert instructors with years of experience in telephone communication
● Practical tips and techniques to improve your telephone etiquette skills
● Certificate of completion to showcase your expertise in telephone etiquette


Enroll in the Professional Certificate in Telephone Etiquette today and take your communication skills to the next level!

Why choose LSIB ?

In today's fast-paced business world, effective communication over the phone is crucial for maintaining professional relationships and providing excellent customer service. The 'Professional Certificate in Telephone Etiquette' is a valuable qualification that equips individuals with the necessary skills to handle phone calls with professionalism and courtesy.Industry demand statistics highlight the importance of this certification:

Industry	Demand for Telephone Etiquette
Customer Service	87%
Sales	72%
Hospitality	65%

With 87% of customer service roles, 72% of sales positions, and 65% of hospitality jobs requiring proficiency in telephone etiquette, it is evident that this certification is highly sought after in the UK job market. By obtaining this qualification, individuals can enhance their employability and excel in roles that involve frequent phone communication.

Course start dates

Please find below our next course start dates:
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