1
  Easy payment plans available with no charges.

present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE
Professional Certificate in Measuring Customer Satisfaction

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

Enhance your career with our Professional Certificate in Measuring Customer Satisfaction program. Learn how to effectively measure and analyze customer satisfaction to drive business success. Gain valuable insights into customer behavior, preferences, and expectations through advanced techniques and tools. Develop strategies to improve customer experience and loyalty, leading to increased retention and profitability. Our comprehensive curriculum covers key topics such as survey design, data analysis, and action planning. Taught by industry experts, this program equips you with the skills and knowledge needed to excel in customer satisfaction measurement. Elevate your professional profile and stay ahead in today's competitive market.


Key facts about Professional Certificate in Measuring Customer Satisfaction

    Professional Certificate in Measuring Customer Satisfaction

    Are you looking to enhance your skills in understanding and measuring customer satisfaction? The Professional Certificate in Measuring Customer Satisfaction is designed to equip you with the knowledge and tools necessary to effectively gauge and improve customer satisfaction levels in any industry.

    Key Learning Outcomes:

    ● Understand the importance of customer satisfaction in business
    ● Learn different methods and tools for measuring customer satisfaction
    ● Analyze customer feedback and implement strategies for improvement
    ● Develop skills in creating and implementing customer satisfaction surveys
    ● Gain insights into best practices for enhancing customer experience

    Industry Relevance:

    This course is highly relevant for professionals working in customer service, marketing, sales, and business development roles. In today's competitive business landscape, understanding and improving customer satisfaction is crucial for maintaining a loyal customer base and driving business growth. By completing this certificate, you will be equipped with the skills needed to excel in your role and make a positive impact on your organization's bottom line.

    Unique Features:

    ● Practical, hands-on learning approach
    ● Expert-led instruction from industry professionals
    ● Real-world case studies and examples
    ● Interactive assignments and assessments
    ● Access to a supportive online learning community

    Don't miss this opportunity to take your career to the next level with the Professional Certificate in Measuring Customer Satisfaction. Enroll today and start your journey towards becoming a customer satisfaction expert!


Why choose LSIB ?

    In today's competitive business landscape, measuring customer satisfaction is crucial for companies to retain customers, improve products and services, and ultimately drive profitability. The Professional Certificate in Measuring Customer Satisfaction equips professionals with the skills and knowledge needed to effectively gather and analyze customer feedback, identify areas for improvement, and implement strategies to enhance overall customer satisfaction.Industry demand for professionals with expertise in measuring customer satisfaction is on the rise, as businesses recognize the importance of customer-centric strategies in driving success. According to a recent survey by the Institute of Customer Service, 87% of UK consumers said they would be willing to spend more with a company that provides excellent customer service. Additionally, 76% of UK consumers stated that they would recommend a company with good customer service to others.By obtaining a Professional Certificate in Measuring Customer Satisfaction, professionals can position themselves as valuable assets to their organizations and gain a competitive edge in the job market. Investing in this certification can lead to career advancement opportunities and increased earning potential in the customer service and marketing sectors.
    Statistic Percentage
    UK consumers willing to spend more with a company providing excellent customer service 87%
    UK consumers likely to recommend a company with good customer service to others 76%

Course start dates
    Please find below our next course start dates:
    - {{date | date}}
  Duration

The programme is available in two duration modes:
1 month (Fast-track mode)
2 months (Standard mode)

  Course Delivery

Online

  Entry Requirements


  Course Content

• Introduction to Customer Satisfaction Measurement
• Understanding Customer Expectations
• Methods for Collecting Customer Feedback
• Analyzing Customer Satisfaction Data
• Implementing Action Plans for Improvement
• Monitoring and Evaluating Customer Satisfaction Metrics
• Best Practices in Customer Satisfaction Measurement
• Case Studies in Measuring Customer Satisfaction
• Creating a Customer-Centric Culture
• Using Technology for Customer Satisfaction Measurement

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
1 month (Fast-track mode) - £140
2 months (Standard mode) - £90

  Payment plans

Please find below available fee payment plans:
1 month (Fast-track mode) - £140


2 months (Standard mode) - £90


  Accreditation

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

Apply Now