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Professional Certificate in Lean Six Sigma Customer Satisfaction

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

Enhance your career with our Professional Certificate in Lean Six Sigma Customer Satisfaction program. Dive into the world of process improvement and customer-centric strategies to drive business success. Learn how to identify customer needs, reduce defects, and increase satisfaction levels using Lean Six Sigma methodologies. Our expert instructors will guide you through practical case studies and hands-on exercises to apply your knowledge in real-world scenarios. By the end of the program, you will be equipped with the skills to lead quality improvement projects and make data-driven decisions that positively impact customer experiences. Elevate your professional profile and stand out in today's competitive market with this comprehensive certification.


Key facts about Professional Certificate in Lean Six Sigma Customer Satisfaction
    Are you looking to enhance your skills in improving customer satisfaction and driving operational excellence? Look no further than our Professional Certificate in Lean Six Sigma Customer Satisfaction course. This comprehensive program is designed to equip you with the knowledge and tools needed to effectively implement Lean Six Sigma methodologies in order to enhance customer satisfaction and drive business success.● Learning Outcomes:By the end of this course, you will have a deep understanding of Lean Six Sigma principles and how they can be applied to improve customer satisfaction. You will learn how to identify and eliminate waste in processes, reduce defects, and streamline operations to deliver exceptional customer experiences. You will also gain hands-on experience in using tools and techniques such as DMAIC (Define, Measure, Analyze, Improve, Control) to drive continuous improvement and achieve measurable results.● Industry Relevance:In today's competitive business environment, customer satisfaction is more important than ever. Companies that prioritize customer satisfaction are more likely to retain customers, increase loyalty, and drive revenue growth. By completing our Professional Certificate in Lean Six Sigma Customer Satisfaction course, you will be equipped with the skills and knowledge needed to help your organization achieve these goals and stay ahead of the competition.● Unique Features:What sets our course apart is our focus on practical, real-world applications of Lean Six Sigma principles. Our experienced instructors will guide you through case studies, simulations, and hands-on exercises to help you apply what you learn in a meaningful way. You will also have the opportunity to collaborate with peers from diverse industries and backgrounds, gaining valuable insights and perspectives that will enhance your learning experience.Don't miss this opportunity to take your career to the next level and become a certified Lean Six Sigma expert in customer satisfaction. Enroll in our Professional Certificate in Lean Six Sigma Customer Satisfaction course today and start making a difference in your organization.

Why choose LSIB ?

    In today's competitive business landscape, ensuring customer satisfaction is crucial for the success and growth of any organization. The Professional Certificate in Lean Six Sigma Customer Satisfaction equips professionals with the necessary skills and knowledge to effectively improve customer satisfaction levels through the implementation of Lean Six Sigma methodologies.Industry demand statistics highlight the importance of this certification in the UK market:
    Statistic Value
    Percentage of UK consumers who would switch to a competitor after a single poor customer service experience 76%
    Annual cost of poor customer service to UK businesses £37 billion
    Percentage increase in revenue for companies with high customer satisfaction levels 10-15%
    By obtaining the Professional Certificate in Lean Six Sigma Customer Satisfaction, professionals can enhance their career prospects and contribute to the overall success of their organizations by improving customer satisfaction levels and driving business growth.

Course start dates
    Please find below our next course start dates:
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  Duration

The programme is available in two duration modes:
1 month (Fast-track mode)
2 months (Standard mode)

  Course Delivery

Online

  Entry Requirements


  Course Content

• Introduction to Lean Six Sigma• Voice of the Customer• Quality Function Deployment• Kano Model• Critical to Quality Characteristics• Customer Journey Mapping• Customer Satisfaction Surveys• Net Promoter Score• Customer Complaint Management• Root Cause Analysis

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
1 month (Fast-track mode) - £140
2 months (Standard mode) - £90

  Payment plans

Please find below available fee payment plans:
1 month (Fast-track mode) - £140


2 months (Standard mode) - £90


  Accreditation

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

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