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Professional Certificate in Introduction to Customer Relationship Management

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

Enhance your career prospects with our Professional Certificate in Introduction to Customer Relationship Management. This comprehensive program provides a solid foundation in understanding the key principles and strategies of CRM. Learn how to build strong relationships with customers, increase customer loyalty, and drive business growth. Our expert instructors will guide you through practical case studies and real-world examples to help you apply your knowledge in a professional setting. By the end of the course, you will have the skills and confidence to excel in roles that require a deep understanding of customer relationship management. Enroll now to take your career to the next level!


Key facts about Professional Certificate in Introduction to Customer Relationship Management
    Are you looking to enhance your understanding of Customer Relationship Management (CRM) and its importance in today's business landscape? Look no further than our Professional Certificate in Introduction to Customer Relationship Management. This course is designed to provide you with a comprehensive overview of CRM principles and practices, equipping you with the knowledge and skills needed to excel in this critical area of business.● Learning Outcomes:By enrolling in this course, you will gain a deep understanding of the key concepts and strategies behind effective customer relationship management. You will learn how to analyze customer data, develop targeted marketing campaigns, and build long-lasting relationships with clients. Additionally, you will explore the latest CRM technologies and tools, allowing you to stay ahead of the curve in this rapidly evolving field.● Industry Relevance:In today's competitive business environment, maintaining strong relationships with customers is essential for success. Companies across industries are increasingly turning to CRM to streamline their operations, improve customer satisfaction, and drive growth. By completing our Professional Certificate in Introduction to Customer Relationship Management, you will be well-positioned to pursue opportunities in a wide range of industries, from retail and hospitality to finance and healthcare.● Unique Features:What sets our course apart is its practical, hands-on approach to learning. Through a combination of lectures, case studies, and interactive exercises, you will have the opportunity to apply CRM concepts in real-world scenarios. Our experienced instructors will guide you through the course material, providing valuable insights and feedback along the way. Additionally, you will have access to a supportive online community of fellow students, allowing you to collaborate and network with like-minded professionals.Don't miss this opportunity to take your career to the next level with our Professional Certificate in Introduction to Customer Relationship Management. Enroll today and start building the skills you need to succeed in the dynamic world of CRM.

Why choose LSIB ?

    The Professional Certificate in Introduction to Customer Relationship Management is essential in today's competitive business landscape. Customer relationship management (CRM) is a crucial aspect of any successful business, as it focuses on building and maintaining strong relationships with customers to drive sales and loyalty. Industry demand statistics highlight the importance of CRM skills in the UK job market. According to a recent survey by the Chartered Institute of Marketing, 87% of UK businesses believe that CRM is a key driver of business success. Additionally, the average salary for CRM professionals in the UK is £40,000 per year, with opportunities for career growth and advancement.To showcase the industry demand statistics in a visually appealing way, the following table can be used:
    Statistic Percentage
    UK businesses that believe CRM is key to success 87%
    Average salary for CRM professionals in the UK £40,000 per year
    By obtaining a Professional Certificate in Introduction to Customer Relationship Management, individuals can enhance their skills and knowledge in CRM, making them more attractive to employers and increasing their career prospects in the UK job market.

Course start dates
    Please find below our next course start dates:
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  Duration

The programme is available in two duration modes:
1 month (Fast-track mode)
2 months (Standard mode)

  Course Delivery

Online

  Entry Requirements


  Course Content

• Introduction to Customer Relationship Management
• Understanding Customer Needs
• Building Customer Loyalty
• Managing Customer Interactions
• Implementing CRM Systems
• Measuring Customer Satisfaction
• Customer Retention Strategies
• CRM Best Practices
• CRM Case Studies
• CRM Certification Exam

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
1 month (Fast-track mode) - £140
2 months (Standard mode) - £90

  Payment plans

Please find below available fee payment plans:
1 month (Fast-track mode) - £140


2 months (Standard mode) - £90


  Accreditation

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

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