1
  Easy payment plans available with no charges.

present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE
Professional Certificate in Hospitality Customer Experience

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

Embark on a transformative journey with our Professional Certificate in Hospitality Customer Experience program. Dive into the world of exceptional service and learn how to create unforgettable experiences for guests. Gain valuable insights into customer behavior, communication strategies, and service recovery techniques. Our expert instructors will guide you through real-world case studies and hands-on exercises to enhance your skills in managing customer expectations and exceeding their needs. Elevate your career in the hospitality industry by mastering the art of delivering exceptional customer experiences. Join us and become a sought-after professional in the field of hospitality customer experience.


Key facts about Professional Certificate in Hospitality Customer Experience
    Are you looking to enhance your skills in the hospitality industry and provide exceptional customer experiences? Look no further than our Professional Certificate in Hospitality Customer Experience. This course is designed to equip you with the knowledge and skills needed to excel in the fast-paced and dynamic world of hospitality.● Learning Outcomes:Upon completion of this course, you will be able to understand the importance of customer experience in the hospitality industry and how it impacts business success. You will also learn how to effectively communicate with customers, anticipate their needs, and exceed their expectations. Additionally, you will gain valuable insights into customer service best practices and strategies for building long-lasting relationships with guests.● Industry Relevance:The hospitality industry is highly competitive, and providing exceptional customer experiences is essential for success. This course will help you stand out in the industry by equipping you with the skills and knowledge needed to deliver top-notch service to guests. Whether you are a seasoned hospitality professional looking to enhance your skills or someone new to the industry, this course will provide you with the tools you need to succeed.● Unique Features:One of the unique features of this course is its focus on practical skills and real-world applications. You will have the opportunity to learn from industry experts and gain hands-on experience through case studies, simulations, and interactive exercises. Additionally, you will have access to a supportive learning environment and personalized feedback to help you succeed.In conclusion, the Professional Certificate in Hospitality Customer Experience is a valuable investment in your career and will help you excel in the competitive hospitality industry. Don't miss this opportunity to enhance your skills and stand out as a customer experience expert. Enroll today and take your career to the next level!

Why choose LSIB ?

    In the UK hospitality industry, providing exceptional customer experiences is crucial for attracting and retaining customers. According to a recent survey by the British Hospitality Association, 85% of customers are willing to pay more for a better customer experience. This highlights the growing demand for skilled professionals who can deliver top-notch service in the hospitality sector.A Professional Certificate in Hospitality Customer Experience is essential for individuals looking to excel in this competitive industry. This certification equips professionals with the necessary skills and knowledge to understand customer needs, exceed expectations, and build long-lasting relationships with clients. The following statistics further emphasize the importance of investing in a Professional Certificate in Hospitality Customer Experience:
    Statistic Percentage
    Customers willing to pay more for better experience 85%
    Employers prefer candidates with customer experience certification 70%
    Increased customer loyalty with improved customer experience 60%
    By obtaining a Professional Certificate in Hospitality Customer Experience, individuals can enhance their career prospects, stand out in the job market, and contribute to the overall success of their organization.

Course start dates
    Please find below our next course start dates:
    - {{date | date}}
  Duration

The programme is available in two duration modes:
1 month (Fast-track mode)
2 months (Standard mode)

  Course Delivery

Online

  Entry Requirements


  Course Content

• Introduction to Hospitality Customer Experience
• Understanding Customer Needs and Expectations
• Communication Skills for Hospitality Professionals
• Building Customer Loyalty
• Handling Difficult Customers
• Service Recovery Strategies
• Implementing Customer Feedback
• Technology in Hospitality Customer Experience
• Cultural Sensitivity in Hospitality
• Creating Memorable Guest Experiences

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
1 month (Fast-track mode) - £140
2 months (Standard mode) - £90

  Payment plans

Please find below available fee payment plans:
1 month (Fast-track mode) - £140


2 months (Standard mode) - £90


  Accreditation

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

Apply Now