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Professional Certificate in Building Strong Relationships with Customers

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

Are you looking to enhance your customer service skills and build lasting relationships with your clients? Our Professional Certificate in Building Strong Relationships with Customers program is designed to equip you with the tools and strategies needed to excel in customer interactions. Through a combination of interactive lectures, case studies, and hands-on exercises, you will learn how to effectively communicate with customers, anticipate their needs, and resolve conflicts with ease. By the end of the program, you will have the confidence and expertise to create loyal and satisfied customers, ultimately driving business success. Join us and take your customer service skills to the next level!


Key facts about Professional Certificate in Building Strong Relationships with Customers
    Are you looking to enhance your customer relationship management skills and build stronger connections with your clients? Look no further than our Professional Certificate in Building Strong Relationships with Customers. This course is designed to equip you with the knowledge and tools necessary to excel in customer service and relationship building.

    Upon completion of this course, you will be able to effectively communicate with customers, understand their needs and preferences, and provide exceptional service that fosters long-lasting relationships. You will also learn how to handle difficult situations and resolve conflicts with customers in a professional manner.

    The content of this course is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and more. Whether you are a sales representative, customer service agent, or business owner, the skills you gain from this course will be invaluable in your day-to-day interactions with customers.

    One of the unique features of this course is its focus on practical application. Through case studies, role-playing exercises, and real-world scenarios, you will have the opportunity to practice and refine your customer relationship management skills in a supportive environment.

    In conclusion, the Professional Certificate in Building Strong Relationships with Customers is a comprehensive and practical course that will help you excel in customer service and relationship building. Enroll today and take your customer interactions to the next level!

Why choose LSIB ?

    In today's competitive business landscape, building strong relationships with customers is crucial for success. The Professional Certificate in Building Strong Relationships with Customers is essential for professionals in various industries to enhance customer satisfaction, loyalty, and retention. Industry demand statistics highlight the importance of this certification:
    Statistic Value
    Percentage of customers willing to pay more for a better customer experience 86%
    Percentage of customers who have switched companies due to poor customer service 89%
    Percentage increase in revenue for companies with high customer retention rates 25%
    These statistics demonstrate the significant impact of customer relationships on business performance. By obtaining the Professional Certificate in Building Strong Relationships with Customers, professionals can acquire the skills and knowledge needed to effectively engage with customers, address their needs, and build long-lasting relationships that drive business growth.

Course start dates
    Please find below our next course start dates:
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  Duration

The programme is available in two duration modes:
1 month (Fast-track mode)
2 months (Standard mode)

  Course Delivery

Online

  Entry Requirements


  Course Content

• Understanding Customer Needs
• Effective Communication Skills
• Building Trust and Credibility
• Handling Customer Complaints
• Conflict Resolution Techniques
• Customer Retention Strategies
• Emotional Intelligence in Customer Interactions
• Developing Empathy and Understanding
• Creating Positive Customer Experiences
• Building Long-Term Relationships with Customers

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
1 month (Fast-track mode) - £140
2 months (Standard mode) - £90

  Payment plans

Please find below available fee payment plans:
1 month (Fast-track mode) - £140


2 months (Standard mode) - £90


  Accreditation

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

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