The Level 3 Award in Dealing with Consumer Debtors in Financial Hardship is designed for professionals working in the field of debt collection and credit management. This course provides essential knowledge and skills to effectively handle individuals facing financial difficulties and hardship. Participants will learn practical strategies to engage with consumers in a compassionate and empathetic manner, while also considering legal and ethical aspects of debt collection. The course covers topics such as assessing financial hardship, negotiating repayment plans, and providing appropriate support and guidance. By completing this award, professionals will be equipped to navigate complex financial situations, communicate effectively, and help debtors find sustainable solutions. This qualification enhances the expertise and professionalism of individuals working with consumer debtors, enabling them to provide valuable assistance during times of financial hardship.