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Level 2 Certificate in ICT Systems Support

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

The Level 2 certificate in ICT Systems Support is a comprehensive program that equips learners with the essential skills and knowledge needed to provide technical support and maintain ICT systems effectively. This certificate focuses on building a strong foundation in various areas of ICT, including hardware, software, networking, and technical troubleshooting.

Throughout the course, learners will gain practical skills in installing and configuring computer systems, diagnosing and resolving technical issues, and providing user support. They will also learn about computer networks, network protocols, and how to set up and maintain network infrastructure. Additionally, the certificate covers topics such as operating systems, software installation and troubleshooting, data management, and security principles.

Key facts about Level 2 Certificate in ICT Systems Support

    Key facts for the course "Level 2 certificate in ICT Systems Support":

    1. Comprehensive training: Gain in-depth knowledge and practical skills in ICT systems support, including hardware, software, and network troubleshooting.
    2. Industry-recognized qualification: Earn a Level 2 certificate, widely recognized by employers in the IT industry.
    3. Career opportunities: Enhance your employability and pursue roles such as ICT support technician, help desk technician, or IT systems administrator.
    4. Hands-on experience: Develop practical skills through real-world scenarios and simulated environments.
    5. Flexible learning: Choose from full-time or part-time study options, allowing you to balance your education with other commitments.
    6. Experienced instructors: Learn from qualified instructors with industry experience and get personalized guidance throughout the program.
    7. Pathway to further education: Use this certificate as a stepping stone to pursue higher-level qualifications in ICT or related fields.
    8. Job-ready skills: Acquire the technical expertise and problem-solving abilities required to excel in the fast-paced IT industry.
    9. Practical assessments: Apply your knowledge through practical assessments and gain valuable experience in real-world ICT support scenarios.
    10. Updated curriculum: Stay up-to-date with the latest technologies and industry trends, ensuring your skills remain relevant and in-demand.

    Enroll in the Level 2 certificate in ICT Systems Support today to kickstart your career in the thriving field of IT support.

Why choose LSIB ?

    The course "Level 2 certificate in ICT Systems Support" is essential for aspiring IT professionals looking to enter the industry. With increasing reliance on technology, businesses require skilled individuals to provide comprehensive technical support. This certificate equips students with the necessary knowledge and skills in hardware, software, and network troubleshooting. By earning this industry-recognized qualification, graduates enhance their career prospects and open doors to various roles such as ICT support technician, help desk technician, or IT systems administrator. This program offers flexible learning options, practical assessments, and experienced instructors, ensuring students gain hands-on experience and job-ready skills. Enroll now to pursue a rewarding career in ICT systems support.

Course start dates
    Please find below our next course start dates:
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  Duration

The programme is available in two duration modes:
1 month (Fast-track mode)
2 months (Standard mode)

  Course Delivery

Online

  Entry Requirements

Educational Background:

  • Open Entry: This program is open to all applicants, regardless of previous qualifications. Whether you're starting fresh or seeking to build on existing knowledge, everyone is encouraged to apply. Higher qualifications and relevant experience are also welcomed but not required.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those beginning their professional journey.

  Course Content

1. Introduction to ICT Systems Support: Understanding the role and responsibilities of an ICT systems support professional, and developing effective communication and customer service skills.

2. Hardware and Software Support: Learning about computer hardware components, troubleshooting hardware issues, installing and configuring software, and providing software support to users.

3. Networking Fundamentals: Understanding computer networks, network components, network protocols, and configuring basic network settings.

4. Operating Systems: Familiarizing yourself with different operating systems, such as Windows and Linux, and learning how to install, configure, and troubleshoot operating systems.

5. ICT Security: Understanding the importance of ICT security, learning about common security threats and vulnerabilities, and implementing security measures to protect ICT systems.

6. Technical Support: Developing skills in diagnosing and resolving technical issues, providing technical support to end-users, and documenting support activities.

7. ICT Service Delivery: Learning about service level agreements, ITIL (Information Technology Infrastructure Library) concepts, and best practices in ICT service delivery.

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
1 month (Fast-track mode) - £140
2 months (Standard mode) - £90

  Payment plans

Please find below available fee payment plans:
1 month (Fast-track mode) - £140

2 months (Standard mode) - £90

  Accreditation

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

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