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Level 2 Certificate in Customer Service

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.

The Level 2 certificate in Customer Service is a comprehensive qualification designed to provide individuals with the skills and knowledge necessary to deliver excellent customer service in a range of industries. This certificate focuses on developing both the practical and theoretical aspects of customer service, equipping learners with the skills required to effectively handle customer interactions and meet customer needs.

Key facts about Level 2 Certificate in Customer Service

    Key facts about the "Level 2 certificate in Customer Service": This comprehensive course provides essential skills and knowledge for individuals seeking a career in customer service. Gain expertise in handling customer inquiries, resolving issues, and delivering exceptional service. The program covers effective communication, problem-solving, and building positive relationships with customers. Enhance your understanding of customer behavior and learn strategies for maintaining customer satisfaction. Develop valuable skills in teamwork, time management, and conflict resolution. With practical training and real-world scenarios, this certificate prepares you for various customer service roles. Boost your employability and excel in the dynamic customer service industry with this recognized qualification. Flexible learning options are available for your convenience.

Why choose LSIB ?

    The "Level 2 certificate in Customer Service" is essential for individuals pursuing a career in customer service. This course is necessary to acquire the skills and knowledge needed to excel in this field. With a strong focus on customer satisfaction, effective communication, and problem-solving, this certificate equips learners with the expertise required to handle customer inquiries, resolve issues, and provide exceptional service. The program enhances employability in various customer service roles and equips individuals with essential skills like teamwork, time management, and conflict resolution. Enroll in this recognized qualification to boost your career prospects in the competitive customer service industry. Flexible learning options are available to suit your schedule and needs.

Course start dates
    Please find below our next course start dates:
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  Duration

The programme is available in two duration modes:
1 month (Fast-track mode)
2 months (Standard mode)

  Course Delivery

Online

  Entry Requirements

Educational Background:

  • Open Entry: This program is open to all applicants, regardless of previous qualifications. Whether you're starting fresh or seeking to build on existing knowledge, everyone is encouraged to apply. Higher qualifications and relevant experience are also welcomed but not required.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those beginning their professional journey.

  Course Content

1. Understanding the principles of customer service and its importance in business.
2. Developing effective communication skills for customer interactions.
3. Building relationships with customers and understanding their needs.
4. Resolving customer problems and handling complaints effectively.
5.Understanding the role of teamwork and collaboration in delivering excellent customer service.
6. Developing product and service knowledge to provide accurate information to customers.
7. Using technology and systems to support customer service delivery.

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
1 month (Fast-track mode) - £140
2 months (Standard mode) - £90

  Payment plans

Please find below available fee payment plans:
1 month (Fast-track mode) - £140

2 months (Standard mode) - £90

  Accreditation

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

  How to apply ?

Simply follow the steps given below to enrol:
1. Fill enrolment form on-line at https://www.lsib.uk/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)

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